Refund policy

Merchandise Returns & Refunds

We want you to be completely satisfied with your purchase. Eligible full-price, in-stock merchandise may be returned within 14 days of delivery, subject to the following conditions:

  • Items must be returned in their original packaging and in pristine, unused condition.

  • Items must not have been worn, washed, altered, or damaged.

  • Return shipping must be prepaid by the customer.

  • Original shipping charges are non-refundable.

  • All sale items, promotional items designated as final sale, and special orders are non-returnable.

Once your return has been received and inspected, an eligible refund will be issued to your original payment method, excluding the original shipping charges. Please allow additional processing time for the refund to appear on your statement.

We are not responsible for packages lost or stolen during return shipping.

To Initiate a Return

Please contact info@meredithmarks.com to request return instructions and the appropriate shipping address before sending your item.

Tour Tickets & VIP Experiences

All DJ Meredith Marks tour ticket sales are final and non-refundable, except where refunds are required by applicable law or authorized under the official ticketing provider's policies.

This includes general admission tickets, VIP packages, and other ticketed experiences.

  • Ticket Purchases: All ticket purchases are subject to the terms and conditions of the official ticketing platform and venue through which they were purchased.

  • Cancellations or Rescheduled Events: Refunds, credits, or ticket validity for canceled or rescheduled performances will be determined by the official ticketing provider and applicable law.

  • Ticket Transfers: Transfer and resale eligibility vary by venue and ticketing platform. Please refer to the original point of purchase for applicable restrictions.

  • VIP Packages: VIP purchases are subject to the applicable ticketing provider's terms and the specific package inclusions listed at the time of purchase.

  • Age Restrictions & Entry Requirements: Guests are responsible for reviewing venue-specific age restrictions, identification requirements, and entry policies before purchasing tickets.

Ticketing Questions

For ticket refunds, transfers, cancellations, or order-related inquiries, please contact the venue box office or official ticketing provider listed on your purchase confirmation.

DJ Meredith Marks does not directly process refunds for tickets purchased through third-party ticketing platforms.

Damaged or Incorrect Merchandise

If you receive an incorrect or damaged merchandise item, please contact info@meredithmarks.com with your order number, a description of the issue, and supporting photographs.

Our team will review your request and assist with an appropriate resolution in accordance with applicable law.

Additional Information

Refunds and returns are subject to applicable consumer protection laws. Where local law provides additional rights, those rights will apply.

DJ Meredith Marks reserves the right to update this policy from time to time. The applicable terms at the time of purchase, together with any mandatory legal requirements, will govern each order.

For merchandise questions, please contact:

Email: info@meredithmarks.com